Our Vision

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Diversification

Diversified product portfolio & geographical expansion

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Sustainability

Develop core capabilities & adapt to market needs

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Organizational Development

Optimize resources, professional growth & encourage innovation

Special Projects


Our Research and Development team develops novel solutions for government and private organizations to transform UAE into a digital-smart region. Our recent projects include


Emirates Digital Wallet
Emirates Digital Wallet (EDW)

EDW is a consortium of 15 major banks in the UAE. EDW offers a Unified Digital Wallet which is inter-operable between all the participating banks in the UAE.

EDC in partnership with Mastercard provides mobile optimized wallet platform to the banks that can be used by customers as well as merchants. We also provide the banks with SDK for integration with the wallet platform in case they decide to use their own mobile banking app.

In addition to this, we also target specified project related issues between EDW and Mastercard to come up with the right technical solutions to suit the project needs.

Nol Card
RTA Automated FARE Project

RTA is a Dubai-based government agency responsible for all transport and transport infrastructure related activities in the Emirates of Dubai.

EDC along with its partners, OKL from Hong Kong and Data card from France, have implemented the Unified Fare Collection Solution for RTA to deliver and prioritize the functional enhancement as required by RTA.

EDC is also providing operational support to RTA’s nol card issuing facility at RTA. EDC maintains the nol issuing platform at RTA with regular updates without disruption to the operations.

Industries we Serve

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Government

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Insurance

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Utilities

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Education

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Telecom

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Banking & Finance

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Transport

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Retail

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Health

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Enterprise

News & Blogs

The Benefits of Communicating Via Your Customers’ Favorite Channels

The Benefits of Communicating Via Your ...

Customers prefer to interact with businesses in different ways. Some consider email the ultimate customer support tool while others are more ...

IVR Deflection Through Conversational AI

IVR Deflection Through Conversational AI

Waiting on hold in a call center queue to get help is often a frustrating experience. In fact, 55% of consumers identify it as the most frustrating ...

The Conversational Flywheel – Continuously Improving Customer Support

The Conversational Flywheel – Continuously ...

The Conversational Flywheel is an approach to managing customer interactions that enables businesses to meet customer needs through quick, ...

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